+1 (330)748-9922

Good Hobby&Toys
Good Hobby&Toys

+1 (330)748-9922

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Return and Refund Policy

  

Effective Date: 01/07/2025

At Good Hobby & Toys, we are committed to ensuring our  customers are satisfied with their purchases. Here is our Return and  Refund Policy, outlining the procedures and conditions for returning or  exchanging products. 

1. General Return Policy

We accept returns within 30 days from the date of delivery. To be  eligible for a return, the item must be in its original condition,  unused, and in the original packaging. 

2. Initiating a Return

To initiate a return, please follow these steps: 

  • Contact Us: Email us at [insert contact email] or call us at [insert contact phone number] to request a Return Authorization Number (RAN).
  • Provide Details: Include your order number, the reason for the return, and whether you would like a refund, exchange, or store credit.
  • Return Authorization: We will provide you with a RAN, which must be included with the returned items.

3. Conditions for Returns

  • Original Packaging: Items must be returned in their original packaging.
  • Unused Condition: Items must be unused and in the same condition as received.
  • Tags and Labels: All tags and labels must still be attached to the items.

4. Non-Returnable Items

The following items are not eligible for returns: 

  • Gift Cards: Gift cards are non-returnable and cannot be exchanged for cash.
  • Downloadable Products: Any downloadable software or digital products are final sale and cannot be returned.
  • Special Order Items: Special order, discontinued, or clearance items are final sale and cannot be returned.

5. Refund Options

You can choose from the following refund options: 

  • Refund to Original Payment Method: A full refund will be issued to the original payment method.
  • Store Credit: A store credit will be issued for the full amount of the returned item.
  • Exchange: You can exchange the item for a different product of equal or lesser value.

6. Return Shipping

  • Customer Responsibility: The customer is responsible for the cost of return shipping unless the item is defective or was sent in error.
  • Prepaid Return Labels: In cases where the item is defective or was sent in error, we will provide a prepaid return label.

7. Processing Refunds

Refunds will be processed within 5-7 business days after we  receive and inspect the returned items. You will receive an email  notification once the refund has been processed. 

8. Restocking Fees

In some cases, a restocking fee may be applied to returns. This fee will be deducted from the refund amount. 

9. Exchanges

If you wish to exchange an item, please follow the return process  and specify the new item you would like to receive. We will process the  exchange once we receive the returned item. 

10. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at:  support@goodhobbyandtoys.com  , +1 (330) 748-9922  , 1119 Hilltop Dr, Redding, CA 96003, USA.

11. Changes to This Policy

We reserve the right to make changes to this Return and Refund  Policy at any time. When we make material changes to this policy, we  will notify you by posting the updated policy on the Site or by other  means as required by law. By using our website and making purchases, you agree to the terms outlined in this Return and Refund Policy.  

  • Privacy Policy
  • Terms and Conditions
  • Return and Refund Policy
  • Shipping Policy

Good Hobby&Toys

1119 Hilltop Dr, Redding, CA 96003, USA

+1 (330) 748-9922

Copyright © 2025 Good Hobby&Toys - All Rights Reserved.

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